Using IT To Enable Ambient-to-Be SMEs

نویسنده

  • Olivera Marjanovic
چکیده

Supported by technology, organizations are becoming more dynamic, adaptive and networked. A term ambient organizations is used to describe evolving organisational forms, enabled by integrated information systems that are designed to support customercentered business processes and to enhance flexibility and knowledge sharing across functional and organisational boundaries. In ambient organizations, customers become the central focus and various strategies are implemented to involve them as “business partners” or virtual resources. This paper investigates ambient organizations within the context of SMEs (Small–to-Medium Enterprises) with the special emphasis on enabling IT solutions. It then illustrates the concept by an example of a service-oriented SME.

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تاریخ انتشار 2005